Order & Sampling process For any orders, only after the customer confirms the design or the sample, and deposit payment is confirmed, we will process as an order. Sampling process, if we have them in stock, samples will be shipped out within one week; Samples needing preparation per customer design. The sampling time will be varied depending on different samples. As for sample fee policy varies, seeing each product listing link. As to the products of high value like rods, reels, we don't offer free samples.
As to the products of low value like hooks, tungsten or brass beads, we can offer free samples. We can send them with your order. Payment term Our price is quoted based on the term of EXW (out of factory). Our payment term is 1/3 deposit, balance before shipment. We support providing production photos, packing info to customers before shipment. Delivery time
If the product you ordered is in stock, we can arrange shipping within one week after payment is received. If they are your own design products, we need to arrange new production for you. Usually, the production time will be around 1-2 months and decided by the different products. Bank information We have different bank accounts in below, HSBC (Beneficiary Name: BTI EUPHENG LIMITED) BANK OF COMMUNICATIONS (Beneficiary Name: YANGZHOU BTI-SPORTS JABEST CO., LTD) Paypal, Zella and Western Union. 1. Usually all payments are conducted in US dollars. 2. If you want to pay by other foreign currencies, such as the AU dollars, Euro etc., and the payment value is less than USD5,000.00, HSBC account will be suggested. 3. If you want to pay by other foreign currencies, such as the AU dollars, Euro etc., and your payment is higher than USD5,000.00, our JABEST account will be suggested. 4. For the small or the sample order, Western Union or Paypal will be suggested. Quality Guarantee For product quality issue, if it is proved our quality or design problem, we will compensate all or provide free repair. Usually, compensated items will be shipped with customers' next order. No separate shipping, separate shipping is very expensive. Unsatisfying products return for refund only after 1. we receive your returned items in good unused condition and 2. verified the return reason as you reported products can not be re-sold for your profit. If the problem happens due to end customers' usage, we still support spare part supply or product repair for basic cost. All shipping will be responsible by customers. More detailed guarantee policy for different products, please see our Q&A in different product section. Shipping methods
Shipping (courier / sea door to door) Couriers shipping to USA and EU countries, such as Fedex, UPS or DHL, USD8/kg (USD3.64/lb), based on Oct 2023. Shipping time is around one week. Fast sea shipping to USA and EU countries, all based on door to door shipping service termed as DDP (delivered duty paid by us, you don't need to pay any extra cost at your end), UPS top priority delivery service when goods arrived in your local city. 1) When goods weight is between 21-100kg, shipping cost will be USD2.60/kg (USD1.18/ lb), based on Oct 2023 cost. 2) When goods weight is between 100-500kg, shipping cost will be USD2.20/kg(USD1.00 lb) 3) For goods over 500 kg to Los Angeles, we can use trucks for transportation after arriving in Los Angeles, in this case, the shipping cost can be only USD1.6/kg (USD0.73/lb). The general sea shipping time to USA is about 30 to 40 days. The general sea shipping time to EU countries is about 50 to 60 days. Shipping costs almost change every month. The above shipping costs quoted in Oct 2023, as reference.
If customer chooses common CFS-CFS sea shipping requesting delivery to port and going through custom process, as the term of FOB (Free On Board). Customer need to pay for the import tax and domestic cost at their end. We will charge some cost bases on different conditions. Please kindly see below. A. If we help customer to book a forwarder for arranging goods air or sea shipping, following fees will be charged. 1) USD2.4 per carton and extra one flat USD32 per shipping for inland shipping cost from our company to Shanghai port. If loading port is in Qingdao, the shipping cost will be very high. We need to do shipping cost inquiry before invoice finalized. 2) USD80 per shipping (handling fee, custom fee, export document cost charged by forwarder) 3) Sea shipping cost PS: 1) If Telex release bill of loading is requested, it will cost USD30. 2) If goods were ship to USA or CA, USD25 as AMS/ACI cost per shipping will be charged. 3) If need certificate of origin, it will costs USD8. 4) Custom random checking cost happens by chances. B. If we use the forwarder whom is our customer requested, and customer responsible for the sea shipping cost in their end. B1. If it is EXW term, we will still help our customers arrange goods ship to Shanghai port, and charge basic cost USD2.4 per carton and one flat USD32 per shipping for inland shipping cost from our company to Shanghai port. If shipping to Qingdao, the cost will be very high. We need to do shipping cost inquiry before invoice finalized. Usually our support for domestic shipping is more economic than picking up service cost from customer assigned shipping agent. Other cost customers will directly pay their assigned shipping agent. B2. If it is changed into FOB term, we have to ask the forwarder what cost will be charged. Then we will charge the cost from customer directly. If the forwarder can not provide us clear cost, we will collect the cost as below: 1) Domestic shipping cost as above A 2) USD80 per shipping (handling fee, custom fee, export document cost charged by forwarder) 3) USD10 to14 (CFS-CFS cost charged by forwarder, sometimes it is also termed as cost from port to container arrangement cost) 4) USD40 per shipping (Handling cost charged by forwarder) If our charge is different from the shipping agent cost, the difference will be balanced with customer's next order. PS: 1) If Telex release bill of loading is requested, it will cost USD30. 2) If goods were ship to USA or CA, USD25 as AMS/ACI cost per shipping will be charged. 3) If need certificate of origin, it will costs USD8.
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